Privacy Policy

1. What personal data we collect

• Name, email address, and phone number you provide in the request/contact forms.
• Trip preferences you enter (e.g., dates, destinations, number of travelers, and any message).
• Booking/request details we use to respond to your inquiry.
• Technical data (e.g., IP address, browser/device information) may be collected automatically to secure the service and understand how it is used.

2. How we use personal data

We use personal data to:

• process and respond to your cruise quote/request and follow up with questions;
• communicate with you about your inquiry and, where applicable, the next steps of ordering/contracting;
• provide customer support;
• operate and secure our website and prevent fraud or abuse;
• comply with applicable legal obligations.

3. Legal basis

We process personal data in accordance with the requirements of the Law of Ukraine “On the Protection of Personal Data” dated 01.06.2010 No. 2297-VI.

4. Data retention

We keep personal data only for as long as necessary for the purposes described in this Policy, including to respond to your inquiry and to comply with legal obligations. Retention periods may vary depending on the nature of the request and any applicable record-keeping requirements.

5. Your rights

Depending on the circumstances, you may have rights related to your personal data, including rights to access, correction, and other rights provided by Ukrainian law. Requests regarding your personal data can be submitted using the contact details below.

We encourage you to include enough information to verify your identity.

6. How we protect personal data

We apply organizational and technical measures designed to protect personal data against unauthorized access, loss, misuse, or alteration. No method of transmission or storage is completely secure; however, we use reasonable safeguards.

7. Information for online/travel inquiry flows

Where your inquiry may lead to an order or agreement formed using electronic means, information provided to consumers in advance supports informed decision-making. For such cases, we ensure the offer/ordering and acceptance process includes essential information, and that payment/receipt confirmation is handled as required.

Relevant legal references: Law of Ukraine “On Electronic Commerce” No. 675-VIII dated 03.09.2015 (On Electronic Commerce), including Article 11 and Article 13.

For distance/online sales, we provide clear pre-contract information and trader identity details before the contract is concluded. Relevant legal reference (exact citation): Закон України "Про захист прав споживачів" від 10.06.2023 № 3153-IX, стаття 17.

8. Contact details

For privacy-related questions or requests, contact us: